Contact Us

Whether it’s a question, suggestion, or complaint, we’d love to hear it.

You can get in touch with us by email, phone, or filling out our online form. You can also visit our Frequently Asked Questions to see if we already have an answer to your question.

Most frequent questions from our guests

What is Cracker Barrel's response to Coronavirus (COVID-19)?

Cracker Barrel is closely watching how the Coronavirus (COVID-19) outbreak evolves and are making decisions about business operations and precautionary health measures for employees and guests with the intention of caring for everyone like family. As part of this commitment, we have taken important steps to elevate our focus beyond our customary high standards of sanitation, cleaning and employee hygiene in response to COVID-19. Read our Response to COVID-19.

Where did Cracker Barrel get its name?

When our founder, Dan Evins, opened the first Cracker Barrel, he was passionate about recreating old country stores from his childhood along interstates and highways so that travelers would always have a place to stop, relax, get a good country meal and feel at home. Crackers used to be delivered to those old country stores in barrels, and people would congregate around them to discuss the news of the day – they were the original water coolers! Since the restaurant was meant to help people reconnect with friends and family over a good meal, it was a fitting name.

Does Cracker Barrel offer contactless delivery?

For delivery service, you can add special instructions to your online order such as "leave at the front door" or "contactless delivery" to help you maintain social distancing.

Where is your home office located and how do I contact you?

Our Home Office mailing address is P. O. Box 787, Lebanon, Tenn. 37088-0787. Our physical address is 305 Hartmann Drive, Lebanon, Tenn. 37087. Our phone number is (800) 333-9566. Our representatives are available Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time.


TELL US ABOUT YOUR EXPERIENCE

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      Guest Relations

      800-333-9566

      Monday–Friday,  8 AM–5 PM CST

      Or reach us by mail:
      P.O. Box 787
      Lebanon, TN 37087